FAQ

The Klear filtering shower head is a shower head incorporating two high-performance KDF and ACF filters that remove up to 90% of chlorine, limescale, and impurities from tap water.

Laboratory tested, it helps hydrate your skin, improves hair shine, and reduces skin irritation caused by hard water.

Klear uses a multi-layer technology composed of mineral filters and micro-ceramics that retain impurities while maintaining high water pressure.

The benefits are numerous, but here are the main ones:

• Reduces skin irritation and dryness
• Makes hair softer and shinier
• Reduces scalp itching
• Extends the life of hair dyes
• Makes showering more enjoyable thanks to a softer and more powerful spray
• ...

Yes. Thanks to its high-density micro-perforated plate, the Klear shower head doubles the water pressure while reducing consumption by up to 30%.

Yes, the Klear shower head is universal. It screws onto all standard hoses (G1/2 thread).

No special installation is required.

The filters should be changed every 2 to 3 months, depending on the water quality in your area and how often you use the device.

Replacement filters are available on our website. You can also subscribe to our service to receive your filters automatically every 3 months.

Yes. It reduces your water consumption, extends the life of your appliances (less limescale), and its filters are replaceable without having to throw away the entire shower head.

Absolutely. Filtered water is softer and less irritating, ideal for atopic skin, babies and people prone to eczema.

Yes, Klear filters have been tested by an independent laboratory to ensure optimal filtration of chlorine, limescale and all impurities in the water.

Yes. You have 30 days after receipt to return your order if you are not completely satisfied.

To be eligible for a return, the product must meet the following conditions:

• To be in perfect condition, unused, without any signs of wear or limescale.
• Must be in its complete original packaging (box, instructions, filters included).
• Please include proof of purchase (order number or invoice).

Damaged, soiled, incomplete or used products cannot be refunded.

Returns are at the customer's expense, unless the product received is:

• Defective or damaged upon delivery,
• Not as ordered (wrong model, wrong color, shipping error).

In these cases, Klear covers the return shipping costs.

To make a return, follow the steps below:

1. Contact our customer service at support@myklear-official.com specifying your order number, the reason for the return and, if applicable, a photo of the product concerned.
   
2. Our team will guide you through the process and provide you with the exact address of the return center.
   
3. If the return is not due to an error by Klear (product received as described, but change of mind or personal preference), the customer must ship the package by their own means to the address indicated by email, choosing the carrier of their choice.
   
4. If the return is due to an error on our part (defective product, damaged product, wrong color or model sent), Klear will provide a prepaid return label and will cover 100% of the return shipping costs.
   

The product must be carefully packaged in its complete original packaging and accompanied by the order number.

We recommend shipping the package with a tracking number to prevent any loss during transit.

After receiving and inspecting the product, the refund will be processed within 3 business days to the original payment method.

If the returned product does not meet the return conditions (used, damaged, missing packaging), Klear reserves the right to issue a partial refund or refuse the return.

Yes, exchanges are possible in the following situations:

• You received a damaged, defective or incorrect product (wrong model or color).
  
• You would like a standard exchange for a new product (same model).
  

Exchanges for personal reasons (change of mind, wrong color) are accepted only if the product is new, unused, and in its original packaging.

Return shipping costs are then the responsibility of the customer.

In the event of a defective or damaged product, or an error in your order (model, color, quantity), please contact us within 7 days of receipt at hello@myklear-official.com .

We will arrange an exchange or a full refund at no extra cost.

For hygiene reasons, any product that has been installed, come into contact with water, or used cannot be refunded.

Opened or used filters cannot be returned.

We accept:

• Credit card (Visa, Mastercard, American Express)
  
• Apple Pay and Google Pay
  
• PayPal

Yes. All transactions are protected by 256-bit SSL protocol and processed by PCI DSS certified providers.

1. Unscrew the lower part of the knob and the upper part
2. Remove the old filters
3. Place the new filters and screw them back in.
   

Total time: less than 2 minutes.

Tap water often contains chlorine, limescale, and heavy metals.

Filtering this water protects skin and hair and reduces the environmental impact associated with restorative cosmetics.

Yes, all our packaging is fully recyclable and free of unnecessary plastic.

Yes, it reduces your water consumption thanks to its high-density micro-perforated plate. The Klear showerhead doubles the water pressure while reducing consumption by up to 30%.

Our team is available by email at hello@myklear-official.com or via the contact form on our website.

Average response time: 24 business hours.

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